Air Terminal & Ground Handling Services

From wheels stop to wheels up we support the turn

Ramp operations and marshalling
Passenger Cargo Ramp Dispatch Load Planning

Air Terminal & Ground Handling for Government Airlift

From aircraft arrival to departure, Maytag’s Air Terminal & Ground Handling Services deliver precision, speed, and safety across every mission. Our experienced teams provide full-spectrum support including fueling, cargo handling, passenger services, aircraft marshaling, and flightline logistics for military and government operations worldwide. With an unwavering focus on readiness and reliability, we ensure every aircraft is serviced efficiently, departs on schedule, and returns safely.

  • Passenger services: check-in, security screening support, gate/boarding, Air Terminal Operations Center (ATOC), coordination, VIP/special handling, manifest & APIS.
  • Cargo services: build/break, HAZMAT/International Maritime Dangerous Goods (IMDG) documentation, load planning, shoring & restraint, chain/strap control, customs liaison.
  • Ramp & flightline: marshalling, parking, chocks & cones, ground service equipment dispatch, tow assist, FOD walks, and integrated refuel coordination.
  • Ops integration: dispatch, aircrew coordination, Notices to Airmen (NOTAMs)/airfield status monitoring, and near-real-time KPI reporting.
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Missions Capable Support

  • Strategic & tactical airlift: C-5/C-17/C-130, KC-135/KC-10, rotary, Intelligence, Surveillance, and Reconnaissance (ISR), and coalition fleets.
  • Surge, exercises & rotations: high-tempo day/night operations with quick-turn teams and bench depth.
  • Humanitarian & contingency: rapid air terminal stand-up with scalable ground service equipment and modular processes.
  • Host-nation & coalition integration: documentation, customs, and joint inspection support.

Integrated Service Threads

Passenger Terminal
  • Check-in, screening support, baggage handling
  • Gate ops, boarding, VIP & special category
  • Manifesting, Air Terminal Operations Center coordination
Cargo & Load
  • Build/break pallets, netting & restraint
  • HAZMAT/IMDG docs & inspections
  • Weight & balance, load plans, join inspection support
Ramp & Flightline
  • Marshalling, parking, chocks/cones, fire guard
  • Tow/tug assist, headset/comm support
  • FOD walks, safety sweeps, spot checks
Dispatch & ATOC
  • Turn control, crew show times, step coordination
  • NOTAMs/airfield status & risk comms
  • Delay coding, daily SITREPs
GSE & Maintenance
  • K-loaders, tugs, stairs, GPUs, belt loaders
  • PM schedules, red-tag control, spares & tools
  • Readiness reporting & utilization analytics
Safety, QA/QC & Training
  • FOD, ramp checks, PPE, spill response
  • SOPs/WIs, check rides, currency tracking
  • Audit prep, corrective actions, lessons learned

Performance We Stand Behind

  • On-time performance: D-15 & D-5 readiness, door close to pushback intervals, delay code analysis.
  • Safety & quality: zero mishap culture, inspection pass rates, training currency & check-ride scores.
  • Throughput: passangers per hour, bags per hour, pallets/tons handled, ground service equipment availability & utilization.
  • Reporting: dashboards, incident logs, audit trails, and contracted KPI scorecards.

A Typical Turn

  1. Pre-arrival: Air Terminal Operations Center (ATOC)/dispatch sync, ground support equipment pre-position, FOD sweep, crew brief, safety checks.
  2. Arrival: marshalling, chocks, headset comms, stair placement, pax deplane, baggage unload.
  3. Turn: cargo build/break, HAZMAT checks, fuel coordination, cabin service, lavatory/water.
  4. Departure: boarding, final load sheet/weight and balance, door close, push/tow, chocks out & clear taxi lane.
Turn process illustration

Compliance & Governance

  • Documentation: load sheets, manifests, HAZMAT, joint inspection, chain-of-custody, customs & immigration support.
  • Programs: safety management, training/currency, ground service equiment preventative maintenance, inspection calendars, contract compliance tracking.
  • Interfaces: base ops, security, ATC, customs, and client requirements / reporting cadence.

We tailor our SOP library and reporting to contract and installation standards.

FAQs

Can you stand up a terminal operations quickly?

Yes, our mobilization staffing matrices, standard operating procedures / work instructions, ground service equipment lists, and training plans enable us to reach safe fully capable operating capability rapidly.

Do you handle both passenger and cargo?

We’re structured to run both threads in parallel with a single turn controller and shared dispatch for schedule discipline.

What aircraft types can you support?

Strategic and tactical airlift, tankers, Intelligence, Surveillance, and Reconnaissance (ISR), and rotary. We align ground support equipment and training to the mission set and host installation requirements.

Team with Maytag Aircraft

Share your timeline, wing/airframe mix, throughput, and KPI targets.

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